What is Kustomer used for?

Kustomer is a third-party customer engagement CRM tool that enables businesses to centralize and act on customer records.

Is it hard to set up Kustomer?

Difficulty can vary based on the amount and type of your customer data. Many users choose to simplify implementation by sending data to Kustomer through secure customer engagement integration tools like RudderStack.

How much does it cost to integrate Kustomer with RudderStack?

Pricing for Kustomer can vary depending on your use case and data volume. RudderStack offers transparent, volume-based event pricing. See RudderStack's pricing.

Kustomer is a modern customer service CRM platform. It enables enterprises to manage large-scale support volume and optimize customer experiences throughout their journey.

Kustomer is a SaaS-based customer service solution that enables brands to increase customer satisfaction and loyalty. It empowers agents to engage customers in personalized conversations.

Why did Facebook buy Kustomer?

Facebook generates a majority of its revenue from selling advertisements. The acquisition of Kustomer in a way supports their core advertising business. This also supports their efforts to provide better customer data for better customer targeting.

Kustomer CRM Platform Integration

Kustomer Integration

Kustomer is a modern customer engagement platform designed for enterprises. It gives you a holistic view of your users and customer base, lets you provide best-in-class support, and engage with your customers through meaningful interactions.

DestinationEvent Stream

RudderStack allows you to route important customer information to Kustomer in real-time. You can add Kustomer as a destination on the RudderStack dashboard, and you’re good to go. To successfully configure Kustomer as a destination, you will need to configure the API Key, enable generic title for Page events and Screen events.

By Adding Kustomer Support for RudderStack, you can:

Map your customer information to the standard Kustomer user attributes
Record user information whenever a user sees a web page, along with its associated properties
Create or update new organizations in Kustomer
Capture any action that a user may perform in the form of events

Use the Kustomer integration with other popular sources

.NET SDK

RudderStack SDKs

AMP Analytics SDK

RudderStack SDKs

RudderStack Kustomer Documentation

Refer to our step-by-step guide and start using Kustomer today

About Kustomer

Kustomer is a modern SaaS-based customer engagement platform designed for enterprises. It gives your teams a holistic view of your users and customer base. Further, it lets you provide best-in-class support and engage with your customers through personalized, meaningful, and effortless interactions.