What is Trengo used for?

Trengo is a third-party internal communication Customer Service tool that enables customer support and customer success teams to learn about and better communicate with customers

Is it hard to set up Trengo?

Difficulty can vary based on your existing tech stack and data streaming needs. Many users choose to simplify implementation by sending data to Trengo through secure internal communication integration tools like RudderStack.

How much does it cost to integrate Trengo with RudderStack?

Pricing for Trengo can vary depending on your use case and data volume. RudderStack offers transparent, volume-based event pricing. See RudderStack's pricing.

What tools can you integrate with Trengo?

Slack, Gmail, Trello, Asana, Shopify, HubSpot, Magento, and Zapier are a few tools that integrate with Trengo.

What data can you collect with Trengo?

With Trengo you can identify employees answering the most tickets, channels that convert the most leads, the overall organization statistics, and also measure peak moments in customer service.

Trengo

Trengo Integration

Trengo is a popular business messaging and communications platform that lets you bring together all your messages via email, SMS, social media, etc. into a single central communication hub. It allows you to set up cross-platform collaborations with your team, automate conversations with your users, and deliver personalized customer experiences.

DestinationEvent Stream

RudderStack enables you to securely send your customer event data from a variety of event sources to Trengo. For this, you need to configure Trengo as a destination in RudderStack. Once enabled, events collected by RudderStack will automatically start flowing to Trengo in real-time, where you can leverage its capabilities for automating customer conversations and team collaborations.

By Adding Trengo Support For RudderStack, you can:

Skip all manual instrumentation and get all your event data across multiple sources to Trengo
Capture information related to every page viewed along with the associated user ID
Track real-time custom events when they occur in your web app

Use the Trengo integration with other popular sources

.NET SDK

RudderStack SDKs

AMP Analytics SDK

RudderStack SDKs

RudderStack Trengo Documentation

Refer to our step-by-step guide and start using Trengo today

About Trengo

Trengo is a business messaging and communications platform that provides businesses with a shared inbox to manage communication with teams and interact with customers across various channels, including emails, chats, social media platforms, and calls. It enables teams to track unattended client messages, assign conversations, and offer personalized customer experiences.