Question 1

What is Zendesk used for?

Accepted Answer

Zendesk is a third-party customer success CRM tool that enables businesses to centralize and act on customer records.

Question 2

Is it hard to set up Zendesk?

Accepted Answer

Difficulty can vary based on the amount and type of your customer data. Many users choose to simplify implementation by sending data to Zendesk through secure customer success integration tools like  RudderStack.

Question 3

How much does it cost to integrate Zendesk with RudderStack?

Accepted Answer

Pricing for Zendesk can vary depending on your use case and data volume. RudderStack offers transparent, volume-based event pricing. See  RudderStack's pricing.

Question 4

What can you do with Zendesk?

Accepted Answer

With Zendesk, you can easily track, prioritize and resolve your customer queries and give them the best-in-class support. Zendesk offers two major capabilities – Support and Sales. The Zendesk Support suite allows you to leverage their live chat and messaging capabilities, smart self-service and an extensive knowledge base. Their Sales suite offers cutting-edge marketing, analytics and reporting capabilities as well as a strong Sales CRM to convert leads into potential customers. With Zendesk, you can nurture long-lasting customer relationships with personalized, responsive support across various channels.

Question 5

Does Zendesk have a free trial?

Accepted Answer

Zendesk offers a free 14-day trial. You can get started within minutes, and there is no credit card required to sign up. Their free trial includes features such as Sales CRM, projects, billing, and many other features offered in the Team edition. However, the trial does not include advanced analytics capabilities or their Customer Portal.

Question 6

How can you leverage the Zendesk FAQ software?

Accepted Answer

Zendesk’s FAQ solution is a powerful customer service and support solution for any company. In order to leverage the Zendesk FAQ software efficiently, you will need to know what your customers are asking for. Zendesk’s extensive knowledge base includes the articles that the customers are visiting and commenting on the most. This helps you with everything you need to decide what kind of information you want to include in the FAQs.

Zendesk Integration

Zendesk Integration

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